FAQ & Support

Plantro · Last updated: June 26, 2026

Need help with Plantro? Here are answers to common questions. Still stuck? Email us at [email protected] and we'll get back to you.

How does Plantro work?

Take or choose a photo of your plant and Plantro identifies it, builds a care plan, and can assess possible health issues. You can save plants to your garden and get watering and care reminders.

Is the plant advice reliable?

Plantro's guidance is AI-generated and for general information only — it is not a substitute for professional horticultural advice. For important decisions, or anything involving pet or child safety, verify with a qualified professional and always follow product labels.

Is there a free version?

Yes — you can try the core experience for free. Plantro Pro unlocks the full AI Plant Doctor (diagnosis, personalized care plans, light checks and more). Eligible users may get a free trial. You can also buy one-time AI-consult packs without subscribing.

How do I cancel my subscription?

Subscriptions are managed by Apple. Open the iOS Settings app → tap your name → Subscriptions, or in the app go to Settings → Manage Subscription, then cancel. Cancel at least 24 hours before renewal to avoid the next charge.

I made a purchase by accident — can I get a refund?

Refunds are handled by Apple. Request one at reportaproblem.apple.com.

The identification or diagnosis seems wrong. What can I do?

Use a clear, well-lit photo that fills the frame with the plant (and a close-up of any affected leaves for diagnosis), then try again. Clear, focused photos give the best results.

Where is my plant data stored?

On your device. Your garden, photos, notes, and schedules stay local. You can export or delete everything from the app's Settings.

Do I need an internet connection?

Yes — identifying a plant or running the AI Plant Doctor uses our AI service, so you need to be online for those. Your saved garden can be viewed offline.

Is my data safe?

Yes. Your garden stays on your device, and plant photos are processed only to return your result and are not stored on our servers. We don't require an account and don't sell your data. See our Privacy Policy.

How do I contact support?

Email us anytime at [email protected].